National PSP Practice Test

Welcome to the Practice Test for the Parent Support Provider Certification Exam. This practice test consists of twelve multiple choice questions – these questions are in the same seven domains that is found on the actual computer-based examination for the CPSP certification.


This test is self guided – each question is listed one after each other. You’ll be given the category, the question and possible answers.


Answers are at the end of the test. If you have any general questions at any time about how this practice test works or need the answers and/or an explanation to a question, please feel free to give us a call at 240.403.1901.  

1.  Providing Emotional Support

Which of the following methods encourages family involvement at all levels?


A. quarterly newsletter with monthly support groups

B. quarterly newsletter with legislative committee workshops

C. quarterly training flyers that include self-advocacy and committee advocacy training

D. quarterly training flyers that include Individualized Education Plan (IEP) and Positive Behavioral Intervention (PBI) training  

2.  Advocating for Improved Outcomes for Families and Youth

A frustrated family reports that multiple providers don’t understand their daughter’s needs. How does the PSP model effective partnerships between parents and professionals?


A. Observe a meeting between parents and providers.

B. Facilitate a conversation between the parents and providers.

C. File a complaint on behalf of the parents against the providers.

D. Share the PSP’s own experience as a parent working with providers.  

3.  Facilitating Use of Resources and Supports

In the process of conducting outreach activities in a specific community, the PSP learns that there are many families that could benefit from services, but who are not accessing them due to cultural and spiritual beliefs. Which of the following is one way a PSP can work to improve supports in this community?


A. Present training to providers regarding the needs of the community based on the current contacts the PSP has had

B. Increase cultural competence by participating in the neighborhood activities (health fairs, celebrations, etc), getting  to know families, and networking with community leaders

C. Brainstorm with staff about how to get families to come to the agency for help to serve as an indicator of this family’s readiness for assistance

D. Convene a work group of professionals to address how to change the community's cultural or spiritual practices that are preventing families from seeking assistance  

4.  Facilitating Use of Resources and Supports

A PSP is working with a family and finds out that the family has a need that is hard to meet. What should a PSP do FIRST?


A. Call the system(s) partners to see if they can help out

B. Advise the family to contact their state legislator

C. Suggest the family call the PSP’s supervisor to complain

D. Inform the family that there is no resource available to help them

5.  Planning for Wellness

A mother was telling about her family's experience. When the mother began describing her relationship with her daughter, she started fidgeting in her seat and looking around the room. She stated that her relationship with her daughter was good, and that all the challenges in the family stemmed from her son’s behavior. Based on this information, what might have caused the PSP to focus the discussion on both children?


A. The PSP wanted both children to feel important

B. The PSP felt sorry for the son and didn’t want to single him out

C. The mother’s body language indicated there may be problems with the daughter

D. The PSP believed that if one of the children had problems, it was likely that both of the children had problems

6.  Planning for Wellness

How would a PSP begin to assist a family in identifying informal supports to plan for wellness?


A. Offer the family a local resource directory

B. Help the family identify existing services

C. Tell the family who they need to talk with

D. Ask the family to with whom they talk when they need help

7.  Providing Emotional Support

What is a strategy for validating the parents’ experience?


A. The PSP should share his/her story

B. The PSP should actively listen as the parents share their experience

C. The PSP should give helpful advice as the parents share their experience

D. The PSP should wait to speak until the parents have finished sharing their experience

8.  Providing Emotional Support

How should the PSP connect parents to other parents with similar concerns?


A. Suggest they attend a PTA meeting

B. Invite them to attend another family’s child and family team meeting

C. Invite the parent to an educational event or support group so they can meet other parents

D. Give the parents a list of names and phone numbers from the PSP’s "caseload"

9.  Strengthening Parents’ Skills

The PSP has been working with a family for several months. The family now believes their rights have been violated by the PSP. What action should be next for the PSP?


A. Escort the family to the supervisor’s office

B. Help them understand how their rights have not been violated

C. Help them connect with the appropriate person to address their complaint

D. Ask them to write a written report and bring it to the next appointment

10.  Strengthening Parents’ Skills

How should the PSP describe advocacy to a parent?


A. Advocacy is supporting a cause to produce a desired change

B. Advocacy is doing whatever it takes to be heard, no matter what

C. Advocacy is learning how to make people fear one’s presence at meetings

D. Advocacy is learning how to take problems straight to the top decision maker


11.  Using Data

Why would a PSP share progress notes related to the family with the family being served?


A. To correct errors in spelling or contact information

B. To confirm that the agency is fulfilling its role

C. To comply with the agency’s requirement for family reviews

D. To engage the family in developing strategies for improvement  

12.  Using Data

A PSP working with a team is required to contribute to and sign off on the planning documents, but is not required to maintain records. Why should the PSP collect data and document all work performed with families?


A. to complete the time sheet

B. to remember family information

C. to prove his/her location during working hours

D. to help review all families’ progress toward their goals  


© 2017 National Federation of Families for Children's Mental Health

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