Items, other than clearance items, may be returned for an exchange or refund of the product’s cost within 15 days of purchase, as long as all items are contained in the original packaging. Items for refund or exchange must arrive in their original condition. For any item that is exchanged or refunded, the customer will be responsible for paying the shipping costs to ship the new product to them or return the product. Please allow 5-7 days after we receive the return for the credit to appear on your credit card, if you are requesting a refund.
Orders are typically shipped out within 2 business days from order receipt. If you need the items shipped out sooner, please call us at 240-403-1901 and we will make every effort to get it out for you that day. You will receive tracking information via email as soon as order is shipped.
After the order has shipped, delivery occurs on average within one to seven business days (based on your location within the United States). Because we are based in Rockville, MD, our east coast orders take approximately 1-3 days, while west coast orders take approximately 5 business days. International and Canada orders will take on average 5-10 business days. You can go to the United States Postal Service website at www.usps.com and select calculate time to estimate your shipping time.